Dedicated Assistance for Every Inquiry
At Ultima Cosa, we believe in providing exceptional customer support. Whether you have questions about our products, need help with an order, or require technical assistance, our dedicated team is here to help. We're committed to offering personalized and timely responses to all your inquiries, ensuring a satisfying and hassle-free experience with Ultima Cosa.
Have a question? We may have answered it!
Where is Ultima Cosa headquartered?
Ultima Cosa is proudly based in Toronto, Canada.
What is covered under the warranty?
Our limited warranty extends for a period of 2 years following registration on our website. It encompasses defects in materials and workmanship of our products.
Does Ultima Cosa offer price matching?
We prioritize offering competitive pricing directly on our website. However, we do not offer price matching with other retailers.
How do I handle returns for items purchased through third-party retailers?
For purchases made through third-party retailers, we advise you to consult their return policies directly, as our return process only applies to items bought through our website.
What is Ultima Cosa's return policy?
We value your satisfaction with our products. For returns, please email contact@ultimacosa.com with images of the product issue or the unopened product, along with your receipt or order number. For comprehensive details on our return policy, please visit our Return and Exchange page.
How can I track my order?
You will receive tracking information within one to two business days after placing your order, provided the item is in stock. If you have not received your tracking details, please email contact@ultimacosa.com with your order number for assistance.
How long does shipping typically take?
Our shipping process is efficient, typically taking 3-5 business days for delivery.
Are there any restrictions on international shipping?
Currently, Ultima Cosa sells products within Canada and selectively in the USA. We do not offer international shipping beyond these regions.
How can I contact customer service for further inquiries?
We are committed to providing exceptional customer support. You can reach our professional support team via email at contact@ultimacosa.com, through live chat on our website, by phone call, or by booking a video appointment.
Do Ultima Cosa products come with any user guides or manuals?
Absolutely! All our products are accompanied by a quick start guide and a comprehensive user manual, ensuring you can easily familiarize yourself with the product's usage.
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