Your Satisfaction, Our Commitment

Return & Exchange

At Ultima Cosa, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, our return and exchange policy is designed to make the process straightforward and hassle-free.

Most Common Asked

Return Policy Details

Steps:

1. Send an email with images of the issue or product image if not opened yet to contact@ultimacosa.com

2. Once we confirm and approve the return, customer will have to ship it back to the address provided by Ultima Cosa with customer’s own expense.

3. After the inspection of the package, we will ship the exchanged unit under Ultima Cosa’s expense. If return, we will refund the full amount or after deducted the restocking fee.

Exchange Policy Details

Steps:

1. Send an email with images of the issue or product image if not opened yet to contact@ultimacosa.com

2. Once we confirm and approve the exchange, customer will have to ship it back to the address provided by Ultima Cosa with customer’s own expense.

3. After the inspection of the package, we will ship the exchanged unit under Ultima Cosa’s expense.
If return, we will refund the full amount or after deducted the restocking fee.

4. For missing or damaged part, we will arrange a replacement for you ASAP.

Do note that the risk of loss of any returns are borne by the consumer once the product to be returned has been passed to the courier. You are responsible that your returns are properly packed and shipped back to us.

Any filing of claims for damages with carriers must be done at the consumer's discretion and responsibility.

All returns and refunds decisions by Ultima Cosa shall be final.

* If you purchased your product through a licensed third-party vendor, please contact their representative directly.

* If you are unable to reach out to them, please contact our customer service department at contact@ultimacosa.com

* Licensed third-party vendors can carry their own policies which can alter the length of the warranty for the product purchased will extend to.

* If a product is purchased through a licensed third-party vendor, the warranty on the product will consist of the policies offered by the seller of the product. Ultima Cosa cannot extend the warranty that would come with your purchase.